Shipping policy

At Paxton Ridge, getting your order to your door quickly and reliably is a priority we take seriously. The sections below outline where we deliver, how long each stage of the fulfillment process typically takes, and what to do if a package runs into trouble along the way. Any questions about a specific shipment can be sent to support@paxtonridge.com and our team will follow up during business hours.

1. Shipping Coverage

The information in this policy applies to purchases addressed to destinations inside the fifty states of the United States. At this time we are not able to accept orders bound for U.S. territories, military mailing addresses under APO, FPO, or DPO designations, or post office boxes, since our carrier network is not consistently able to complete deliveries to those address types. Orders placed with an ineligible address may be paused for verification or cancelled with a full refund.

2. Order Fulfillment & Shipping Origin

Paxton Ridge operates out of Missouri, but our merchandise is stored, packed, and dispatched through a network of fulfillment partners that keep inventory in multiple warehouses. Because of this arrangement, the return address on the outer packaging or the tracking origin point often reflects a warehouse location rather than our registered business address. By checking out with us, you acknowledge that your parcel may be prepared and released from a fulfillment center that is separate from our office.

3. Shipping Costs

Orders that total $100 or more before tax ship free of charge. Orders that come in under $100 are charged a flat shipping rate of $6.99, applied at checkout regardless of the size or weight of the package. This flat rate covers standard delivery within the continental service area described above, and the applicable charge, if any, is always shown clearly before you complete your purchase.

4. Processing & Handling Time

Once your payment has been authorized, our warehouse team begins preparing the order within 1-3 business days. Business days are counted Monday through Friday and do not include weekends or federally observed U.S. holidays. Orders that are submitted after 5:00 PM Central Standard Time, or that come in over the weekend, are queued for the next working day rather than the same day. Larger promotional periods and back-to-back holiday weeks can occasionally add a day or two to this stage, and we do our best to alert customers when that happens.

5. Delivery & Transit Time

After a parcel leaves the warehouse, standard transit within the United States generally takes between 5-9 business days depending on the carrier route and the distance to your address. Combined with our 1-3-day handling window, the typical total time from checkout to delivery falls between 6-12 business days. These timelines are estimates rather than guarantees, and the actual delivery date can shift during peak retail seasons, severe weather events, or other situations that fall outside our direct control.

6. Tracking

Every order dispatched from our warehouses is registered with a tracking number so you can follow its journey. Once the label is scanned into the carrier network, an automated confirmation email is sent to the address on file, containing your tracking identifier and a direct link to the carrier's status page. If the email does not appear in your inbox within a few days of placing your order, please check your spam or promotions folder before reaching out, and then contact support if the tracking details still cannot be located.

7. Shipping Delays

Although we work closely with our carriers to keep every shipment on schedule, unforeseen events can slow deliveries down. Storms, wildfires, staffing shortages at sorting facilities, and unusually high seasonal volume are among the most common causes. When a package moves noticeably outside the projected delivery window, our team will investigate on your behalf and coordinate with the carrier to determine the next step. To speed up the process, please contact us if tracking has not updated for more than 5 consecutive business days.

8. Lost or Damaged Packages

If your parcel is marked as delivered but has not actually arrived, or if it reaches you visibly damaged or with items missing, please email support@paxtonridge.com within 48 hours of the delivery scan. Photographs of the outer box, the packing materials, and any damaged items should be attached to help us evaluate what went wrong. Once the claim has been reviewed, we will offer a replacement shipment or a full refund, whichever fits the situation best, and we will handle any correspondence with the carrier ourselves.

9. Address Accuracy

Before completing checkout, please double check the shipping address you have entered, including apartment or suite numbers. Once an order has been handed off to the carrier, changes to the destination are difficult and sometimes impossible to make. Packages that are returned to the warehouse because of an incorrect or incomplete address may be reshipped at the customer's expense or refunded minus the original outbound shipping cost.

10. Contact Information

Store Name: Paxton Ridge
Company Name: Ten Thirteen LLC
Business Address: 629 Maple Valley Dr, Unit #1275, Farmington, MO 63640, US
Phone: (314) 399-8271
Email: support@paxtonridge.com

Monday to Friday | 09:00 – 17:00 (CST)
We aim to respond to your inquiries within 24 hours.